Embroidery, Printing & Color Variation Policy

Effective Date: August 8, 2026

At TruViiant Brands, we are committed to producing high-quality custom apparel, embroidery, printing, headwear, and branded merchandise. Because customized products involve fabrics, threads, inks, transfers, heat, equipment, garment construction, and various production processes, reasonable variations can occur between digital artwork, samples, individual garments, and finished products.

This policy explains those variations and establishes expectations for custom production.

By approving artwork or authorizing production, the customer acknowledges and accepts the reasonable production variations described below.

1. Digital Mockups vs. Finished Products

Digital mockups and proofs are provided to help customers visualize the approximate appearance of a finished product.

A digital mockup is not an exact photographic representation or guarantee of the finished product.

Differences may occur because of:

Screen brightness and display settings
Fabric texture
Garment color
Thread characteristics
Ink characteristics
Printing method
Embroidery technique
Product dimensions
Garment construction
Lighting conditions
Production equipment

Colors and dimensions shown in digital proofs should therefore be considered reasonable visual approximations.

2. Color Representation

TruViiant Brands makes reasonable efforts to reproduce customer-approved colors accurately.

However, exact color matching cannot always be guaranteed.

Colors displayed on a phone, tablet, computer monitor, television, or other electronic device may appear differently from the actual finished product.

Screen displays generally use RGB color, while printing, embroidery, sublimation, and other production processes reproduce color differently.

As a result, some variation between the screen image and physical product is normal.

3. Embroidery Thread Colors

Embroidery thread colors are selected from available manufacturer thread colors.

Unlike digital artwork, embroidery cannot reproduce an unlimited number of exact colors.

TruViiant Brands will make reasonable efforts to select the closest available thread color to the customer's approved artwork or requested color.

Customers requiring a specific corporate, organizational, school, church, or brand color should notify TruViiant Brands before approving production.

When exact color consistency is especially important, a physical thread sample or production sample may be recommended.

4. DTF Printing Color Variations

Direct-to-Film (DTF) printing allows for vibrant, detailed, full-color designs, but some differences may occur between digital artwork and the finished transfer.

Color appearance may be influenced by:

Printer calibration
Ink formulation
White ink underbase
Film
Adhesive powder
Heat-press temperature
Pressure
Garment color
Fabric composition
Artwork color profile

A DTF print may therefore appear somewhat brighter, darker, warmer, cooler, or more saturated than the image displayed on a customer's screen.

Reasonable color differences are considered part of the normal DTF production process.

5. Screen Printing & Other Printing Processes

When screen printing or another production method is used, minor variations may occur between production runs.

Factors may include ink mixing, garment composition, fabric absorption, curing conditions, garment color, and printing equipment.

If merchandise is reordered at a later date, TruViiant Brands will make reasonable efforts to reproduce the original design, but an exact match between separate production runs cannot always be guaranteed.

6. Garment Color Variations

Garment colors may vary slightly from website photographs, digital mockups, supplier images, or previous orders.

Variations can occur because of:

Manufacturer dye lots
Fabric composition
Manufacturing location
Garment washing
Garment-dye processes
Supplier changes
Lighting
Photography
Computer and mobile displays

Two garments identified by a manufacturer as the same color may occasionally have minor shade differences.

These reasonable manufacturing variations are not considered printing or embroidery defects.

7. Garment Construction Variations

Apparel is manufactured from fabric and is therefore subject to normal manufacturing tolerances.

Individual garments may have slight variations involving:

Dimensions
Seams
Pockets
Collars
Zippers
Panels
Sleeves
Fabric texture
Fit
Length
Stitching

These variations can affect the precise appearance and placement of embroidery or printed designs.

8. Embroidery Placement

TruViiant Brands uses professional placement standards when embroidering garments.

However, embroidery placement may vary slightly between individual pieces because garments are manually positioned and constructed differently.

For example, a left-chest logo may appear slightly different on a small shirt compared with a 3XL shirt because the dimensions and construction of the garments differ.

Minor placement variations that fall within reasonable production tolerances are not considered defects.

9. Hat & Cap Embroidery

Headwear requires special consideration because hats are three-dimensional products with seams, panels, curves, bills, structured crowns, and varying embroidery areas.

Design placement and dimensions may vary according to the hat style.

Certain designs may require modification to embroider successfully on:

Snapbacks
Dad hats
Trucker hats
Beanies
Structured caps
Unstructured caps

Center seams and crown construction may also affect embroidery appearance.

TruViiant Brands reserves the right to recommend reasonable artwork adjustments when necessary to achieve the best embroidery result.

10. 3D Puff Embroidery

3D puff embroidery creates a raised effect by embroidering over specialized foam.

Because of the nature of this process, not every design is suitable for puff embroidery.

3D puff generally works best with:

Bold lettering
Thick lines
Strong shapes
Simplified logos
Larger design elements

Very small text, fine details, narrow lines, gradients, distressed artwork, and intricate designs may not reproduce effectively using 3D puff.

TruViiant Brands may recommend modifying a design or combining flat embroidery with 3D puff embroidery to achieve a better finished product.

11. Puff Embroidery Appearance

Because foam is placed beneath the embroidery, some raised areas may vary slightly in height, edge appearance, or shape.

Small amounts of embroidery foam may occasionally remain visible around certain edges immediately after production. These areas can often settle or become less noticeable through normal handling.

Reasonable variations inherent to the puff embroidery process are not considered defects.

12. Small Text & Fine Details

Embroidery has physical limitations that digital graphics do not.

Extremely small text, thin lines, tiny details, gradients, shadows, photographs, and complex artwork may require simplification.

TruViiant Brands may recommend:

Increasing text size
Thickening lines
Removing small details
Simplifying artwork
Changing embroidery techniques
Using printing instead of embroidery

These recommendations are intended to improve production quality.

13. Embroidery Digitization

Before most artwork can be embroidered, it must be converted into an embroidery machine file through a process known as digitization.

Digitization determines:

Stitch direction
Stitch density
Stitch type
Underlay
Sequencing
Thread changes
Compensation
Production instructions

The digitized embroidery version may therefore differ slightly from the original printed or digital logo.

These adjustments are often necessary to create clean, durable embroidery.

14. Design Size & Proportion

Design dimensions may need to be adjusted depending on the garment or product.

For example, the same logo may require different dimensions for:

A baseball cap
Left-chest polo embroidery
Hoodie center-chest embroidery
Jacket
Sleeve
Tote bag

Unless specific dimensions have been approved in writing, mockup sizing should be considered approximate.

15. Print Placement

Printed designs are positioned using professional production standards.

However, minor differences in placement may occur from garment to garment.

The position of a design may also appear different across sizes because the dimensions of the garment change while the printed design may remain the same size.

Minor placement variations within reasonable production tolerances are not considered defects.

16. Heat-Pressed Products

Products created using DTF, vinyl, sublimation, patches, or other heat-applied processes require controlled heat, pressure, and time.

The finished appearance may vary based on:

Fabric composition
Garment coatings
Seams
Zippers
Pockets
Moisture
Heat sensitivity

Certain garments may not be suitable for all heat-transfer methods.

TruViiant Brands may recommend an alternative production process when necessary.

17. Sublimation

Sublimation printing works differently from traditional printing because the design becomes infused into compatible material.

Color and image appearance may vary according to the substrate, coating, fabric, and production conditions.

Sublimation generally produces the best results on white or light-colored polyester fabrics and specially coated products.

Exact color reproduction cannot always be guaranteed.

18. Reorders

When customers reorder merchandise previously produced by TruViiant Brands, we will make reasonable efforts to reproduce the previous order.

However, differences may occur because of:

Garment availability
Manufacturer changes
Dye lots
Thread availability
Ink batches
Production equipment
Fulfillment providers
Supplier changes

Customers requiring consistency across multiple orders should inform TruViiant Brands before production.

19. Print-on-Demand Production

Some TruViiant Brands merchandise may be produced by approved third-party print-on-demand or fulfillment providers.

Different fulfillment facilities may use different:

Equipment
Thread brands
Ink systems
Production methods
Garment inventory
Quality-control procedures

As a result, products produced at different facilities may have reasonable variations.

Customers purchasing through TruViiant Brands should contact TruViiant Brands directly regarding product concerns.

20. Samples for Large Orders

For large business, church, ministry, school, nonprofit, conference, team, or organizational orders, we may recommend purchasing or approving a physical sample before full production.

A sample is particularly valuable when the customer requires:

Precise brand colors
Specific embroidery dimensions
3D puff embroidery
Complex logos
Premium garments
Unusual placement
Large quantities

Sample charges and additional production time may apply.

Approval of a physical sample authorizes TruViiant Brands to proceed with production based upon that approved sample, subject to normal production variations.

21. Customer-Supplied Garments

When TruViiant Brands agrees to decorate customer-owned merchandise, customers acknowledge that embroidery, printing, and heat application involve inherent production risks.

Needles, heat, pressure, inks, adhesives, equipment, and garment construction can occasionally cause unexpected results.

We recommend that customers avoid supplying rare, sentimental, irreplaceable, or unusually expensive garments unless the production risk has been discussed beforehand.

Additional terms may apply to customer-supplied merchandise.

22. What Is Considered a Production Defect?

Examples that may qualify for review as a production defect include:

Incorrect design produced by TruViiant Brands
Materially incorrect embroidery color compared with an approved specification
Incorrect personalization
Significant misplacement
Missing design elements
Material printing defects
Material embroidery defects
Wrong product produced
Wrong size supplied compared with the confirmed order
Damage occurring during production

Each claim will be reviewed individually.

23. What Is Generally Considered a Normal Variation?

Examples generally considered normal production variations may include:

Minor thread-color differences
Minor print-color differences
Slight design-placement variations
Small differences between garment dye lots
Minor differences between digital mockups and physical products
Reasonable embroidery texture variations
Minor puff embroidery variations
Reasonable garment manufacturing tolerances
Differences caused by screen or monitor displays

24. Reporting a Production Concern

Customers should inspect merchandise promptly after delivery or pickup.

If you believe your merchandise contains a production error or defect, please contact TruViiant Brands within 7 days of delivery or pickup.

Please provide:

Customer name
Order number
Description of the issue
Clear photographs of the entire product
Close-up photographs showing the concern
Quantity of affected products

Please retain the merchandise while the claim is being reviewed.

TruViiant Brands will evaluate the concern and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

25. Customer Approval & Acceptance

Approval of a digital proof, embroidery proof, sample, mockup, quote, or other production authorization indicates that the customer has reviewed the applicable design specifications and authorizes TruViiant Brands to proceed.

Customer approval does not waive responsibility for a genuine production error by TruViiant Brands.

However, reasonable differences resulting from the production processes described in this policy should not be considered defects solely because the finished merchandise is not visually identical to a digital mockup.

Contact TruViiant Brands

For questions regarding embroidery, printing, colors, production specifications, or finished merchandise, please contact:

TruViiant Brands
Customer Care & Custom Production
Email:
Website:
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time

Please include your order number when contacting us about an existing order.

THE TRUVIIANT STANDARD

At TruViiant Brands, customization is more than putting a logo on a product. Every stitch, print, placement, and detail represents someone's vision.

We are committed to combining professional craftsmanship, quality materials, thoughtful design, and careful production to create merchandise our customers are proud to wear and represent.

TruViiant Brands
Truth. Excellence. Purpose.