TRUVIIANT BRANDS RETURN & REFUND POLICY

Effective Date: August 8, 2026

At TruViiant Brands, we are committed to providing quality apparel, headwear, accessories, custom printing, embroidery, and branded merchandise. We want you to be confident in every purchase.

Because many of our products are created or customized specifically for our customers, different return conditions apply to standard merchandise and custom-made products. Please review the policy below before placing your order.

1. Standard, Non-Customized Merchandise

Eligible non-customized merchandise may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn, unused, unwashed, and in its original condition
• Free from stains, odors, pet hair, makeup, deodorant, or other signs of use
• Returned with original tags and packaging, when applicable
• Accompanied by proof of purchase or the TruViiant Brands order number

Items that do not meet these requirements may not be eligible for a refund.

2. Custom, Personalized, Printed & Embroidered Products

Because custom products are produced specifically according to the customer's order, customized merchandise is generally final sale and cannot be returned, exchanged, or refunded due to a change of mind, incorrect size selection, color preference, or customer-approved design choice.

Custom products include, but are not limited to:

• Embroidered hats and apparel
• DTF and other printed apparel
• Personalized clothing
• Products containing customer names, logos, artwork, or wording
• Church, ministry, business, school, organization, reunion, conference, or event merchandise
• Custom tumblers and promotional products
• Special-order merchandise
• Bulk customized orders

However, if TruViiant Brands makes a production error, or the product arrives damaged or defective, we will work with you to make it right as described below.

3. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your merchandise is damaged, defective, incorrectly printed or embroidered, or you receive an item different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping package when shipping damage is involved

After reviewing the claim, TruViiant Brands may, as appropriate, provide a replacement, correction, store credit, or refund.

Please do not discard a damaged or incorrect item until we have completed our review.

4. Customer-Provided Artwork & Design Approval

Customers are responsible for reviewing all information submitted for custom orders, including names, spelling, dates, colors, sizes, quantities, logos, and artwork.

When a digital proof or design approval is provided, production will be based upon the approved design.

TruViiant Brands is generally not responsible for errors that appeared on a proof and were approved by the customer.

If TruViiant Brands produces an item differently from the customer's approved proof or confirmed order specifications, we will review the matter and provide an appropriate resolution.

5. Sizing

Customers are encouraged to review the applicable size chart before ordering.

Sizing can vary among apparel manufacturers, brands, styles, and garment types. A customer's selection of an incorrect size does not constitute a manufacturing defect.

Custom or personalized merchandise generally cannot be returned or exchanged because of incorrect sizing selected by the customer.

For larger custom orders, we strongly recommend confirming sizing before production begins.

6. Color & Product Variations

Colors displayed on phones, tablets, monitors, and other screens may vary slightly from the actual product.

Minor variations may also occur between garments, printing processes, embroidery thread, manufacturing batches, and product suppliers.

Reasonable variations in color, placement, texture, or appearance that are inherent to the manufacturing or customization process are generally not considered defects.

7. Print-on-Demand Products

Certain TruViiant Brands merchandise may be produced and fulfilled through third-party print-on-demand and fulfillment partners.

If a print-on-demand product arrives damaged, defective, or incorrectly produced, please contact TruViiant Brands directly rather than contacting the fulfillment provider.

We will coordinate the claim with the appropriate production partner when necessary.

8. Sale, Clearance & Final-Sale Merchandise

Products clearly identified as Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Clearance and promotional merchandise may also have specific return restrictions disclosed at the time of purchase.

9. Return Authorization

Before sending an item back, please contact TruViiant Brands customer service to request return authorization.

Do not return merchandise without first receiving return instructions.

Unauthorized returns may not be accepted or processed.

Once approved, customers will receive instructions regarding where and how to return the merchandise.

10. Return Shipping

For approved returns involving standard merchandise where TruViiant Brands did not make an error, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return results from an error by TruViiant Brands, or an eligible product arrives damaged or defective, we may provide return instructions or cover applicable return shipping expenses.

11. Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original method of payment.

Processing times after a refund is issued may vary depending on the customer's bank, credit card company, or payment provider.

Shipping charges are generally non-refundable unless the return resulted from an error by TruViiant Brands.

12. Exchanges

For eligible non-customized merchandise, exchanges may be available depending on inventory.

We cannot guarantee that a replacement size, color, or style will remain available while a return is being processed.

Custom and personalized merchandise is not eligible for exchange unless TruViiant Brands determines that the item was defective or incorrectly produced.

13. Order Changes & Cancellations

For standard merchandise, cancellation requests should be submitted as soon as possible.

For custom orders, production may begin shortly after payment, artwork approval, or order confirmation. Once customization or production has started, the order generally cannot be changed or canceled.

If you need to request a change, contact us immediately. We will make reasonable efforts to accommodate the request when production has not yet begun, but changes cannot be guaranteed.

14. Bulk & Organizational Orders

Large custom orders for businesses, churches, ministries, nonprofits, conferences, schools, teams, and other organizations may be subject to additional written terms, deposits, production approvals, and cancellation requirements.

When those terms are provided in a quote, invoice, purchase agreement, or order confirmation, those terms will supplement this Return & Refund Policy.

15. Contact Us

Questions regarding a return, refund, damaged item, or order issue should be directed to:

TruViiant Brands
Customer Care
Email: support@truviiantbrands.com
Website: TruViiantBrands.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time

Please include your order number in all order-related correspondence.

Our Commitment

At TruViiant Brands, our goal is not simply to sell apparel. We want every product bearing our name to represent the quality and excellence our customers expect.

Thank you for choosing TruViiant Brands.

Truth. Excellence. Purpose.