Shipping policy

TRUVIIANT BRANDS SHIPPING POLICY

Effective Date: August 8, 2026

At TruViiant Brands, we are committed to delivering quality apparel, headwear, custom embroidery, printed merchandise, and branded products with care and professionalism.

Because some products are created specifically for each customer and others may be fulfilled through trusted production partners, processing and shipping times may vary. Please review the following information before placing your order.

1. Order Processing

Orders are processed after payment has been successfully received.

For standard, ready-to-ship merchandise, please allow approximately 2 to 5 business days for order processing before shipment.

Processing times do not include weekends, holidays, or carrier transit time.

During holidays, promotional events, product launches, conferences, or periods of high order volume, additional processing time may be required.

2. Custom & Personalized Orders

Custom printed, embroidered, personalized, and made-to-order products require additional production time.

Typical production time for custom merchandise is approximately 5 to 10 business days after:

Payment has been received
Required artwork has been submitted
Any applicable design proof has been approved
All order specifications have been confirmed

Large-volume, specialty embroidery, or complex custom orders may require additional production time. An estimated completion date may be provided when the order is confirmed.

Production time and shipping time are separate.

For example, an order requiring 7 business days for production may require an additional 3 to 5 business days for shipping after production is completed.

3. Print-on-Demand Products

Certain TruViiant Brands products may be produced and shipped by third-party print-on-demand or fulfillment partners.

These products may ship directly from the production facility to the customer.

Because different products may be produced at different facilities, items from the same order may arrive in separate packages and on different dates.

Separate shipments do not necessarily indicate that an item is missing from your order.

Production and delivery times for print-on-demand merchandise may vary according to the product, production facility, destination, order volume, and shipping carrier.

4. Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors such as:

Shipping destination
Package weight and dimensions
Products ordered
Selected shipping method
Fulfillment location

Any available free-shipping promotions or minimum-purchase offers will be displayed on our website or during checkout.

5. Estimated Delivery Times

After production and processing are completed, standard domestic shipping will generally take approximately 3 to 7 business days.

These delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside TruViiant Brands' reasonable control, including weather conditions, carrier delays, transportation interruptions, natural disasters, holidays, or other unforeseen events.

6. Expedited Shipping

When expedited shipping is available, customers may select the applicable service during checkout.

Please remember that expedited shipping generally affects carrier transit time only. It does not necessarily shorten the time required to print, embroider, personalize, or otherwise produce a custom product.

If an order is needed for a specific event, conference, church service, business function, family reunion, or other deadline, customers are encouraged to contact us before placing the order.

7. Tracking Information

When tracking information is available, customers will receive a shipping confirmation after their order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving the shipping notification.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

8. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Name
Street address
Apartment or suite number
City
State
ZIP code

If you discover an error in your shipping address, contact TruViiant Brands as quickly as possible.

We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed after an order has entered production or fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

9. Returned-to-Sender Packages

Packages may be returned to the sender because of an incorrect address, incomplete address, failed delivery attempt, refusal, or other delivery issue.

If an order is returned to us or one of our fulfillment partners, please contact TruViiant Brands Customer Care.

Additional shipping charges may apply before the package can be reshipped when the original delivery failure resulted from information provided by the customer.

10. Lost or Delayed Packages

If your tracking information indicates that your package is significantly delayed, please contact us so we can help determine the appropriate next steps.

TruViiant Brands may work with the applicable carrier or fulfillment partner to investigate eligible shipping issues.

A shipping delay does not automatically mean a package is lost.

11. Packages Marked "Delivered"

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

Around the delivery location
With other household members
With neighbors, when appropriate
With apartment or building management
With the applicable shipping carrier

Please contact TruViiant Brands promptly if you still cannot locate the package.

Claims involving packages marked as delivered will be reviewed individually and may require carrier investigation before a replacement, credit, or other resolution can be considered.

12. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please retain the merchandise and original packaging and provide photographs of:

The damaged merchandise
The shipping container
The shipping label
Any visible package damage

This documentation may be necessary for TruViiant Brands to submit a claim to the shipping carrier or fulfillment provider.

13. Multiple Shipments

Orders containing multiple products may be shipped separately.

This is particularly common when an order contains a combination of:

TruViiant Brands inventory
Custom embroidered products
Print-on-demand products
Specialty merchandise
Products produced by different fulfillment facilities

You may receive more than one tracking number for the same order.

14. Local Pickup

When local pickup is offered, eligible customers will receive instructions regarding the pickup location and availability.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Custom orders selected for local pickup remain subject to applicable production times.

15. International Shipping

When international shipping is offered, customers are responsible for reviewing the shipping options available for their destination during checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient and are not included in TruViiant Brands product or shipping prices.

International delivery times may also be affected by customs processing.

16. Bulk, Church, Business & Organization Orders

Large orders for churches, ministries, businesses, nonprofits, conferences, schools, teams, family reunions, and organizations may require customized production and shipping arrangements.

For these orders, TruViiant Brands may provide separate:

Production timelines
Shipping estimates
Freight or delivery charges
Pickup arrangements
Deposit requirements
Event deadline requirements

Any shipping terms included in an approved quote or invoice will supplement this Shipping Policy.

17. Event-Deadline Orders

If merchandise is required by a specific date, customers should notify us before approving or paying for the order.

We will make reasonable efforts to accommodate event deadlines, but delivery dates should not be considered guaranteed unless TruViiant Brands specifically confirms the arrangement in writing.

We strongly encourage customers to order event merchandise well in advance.