Terms of service
Effective Date: August 8, 2026
Welcome to TruViiant™ Designs. These Terms of Service govern your use of the TruViiant™ Designs website, online store, products, customization services, and related services.
Throughout these Terms, the words “TruViiant™ Designs,” “we,” “us,” and “our” refer to TruViiant™ Designs. The words “you,” “your,” and “customer” refer to the individual, business, church, ministry, nonprofit, organization, or other entity using our website or purchasing our products or services.
By visiting our website, creating an account, submitting a custom-order request, approving artwork, or purchasing a product or service, you agree to these Terms of Service and any policies incorporated into them.
If you do not agree with these Terms, please do not use our website or purchase our products or services.
1. Our Products & Services
TruViiant™ Designs provides apparel, headwear, accessories, custom printing, embroidery, branded merchandise, promotional products, personalized products, and related design and production services.
Products and services may include:
T-shirts
Hoodies and sweatshirts
Hats and headwear
Polos and business apparel
Jackets
Bags and accessories
Embroidery
DTF printing
Heat-transfer products
Sublimation products
Custom merchandise
Church and ministry apparel
Business and organizational apparel
Event and conference merchandise
Print-on-demand products
Other branded merchandise
Products and services may change or be discontinued at our discretion, subject to applicable law and existing customer obligations.
2. Online Store
Our online store may be operated using Shopify and may utilize third-party applications, payment processors, shipping carriers, print-on-demand providers, and fulfillment services.
Your use of certain third-party services may also be subject to those providers' applicable terms and policies.
3. Eligibility
By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement or have appropriate authorization to make the purchase on behalf of the business or organization you represent.
You agree not to use our products or services for unlawful purposes.
4. Product Information
We make reasonable efforts to accurately display product descriptions, colors, images, specifications, dimensions, and pricing.
However, actual colors may appear differently depending upon:
Computer or mobile device displays
Lighting
Fabric
Manufacturing variations
Printing techniques
Embroidery thread
Production methods
Minor variations inherent to apparel manufacturing, printing, embroidery, or customization are not necessarily considered defects.
5. Pricing
Prices are displayed in U.S. dollars unless otherwise indicated.
TruViiant™ Designs reserves the right to change product prices, customization charges, setup fees, shipping costs, and other charges before an order is accepted.
For custom or bulk orders, the price contained in an approved quote or invoice will generally govern that transaction.
Applicable taxes and shipping charges may be added during checkout.
6. Orders
Submitting an order does not necessarily guarantee acceptance.
We reserve the right, consistent with applicable law, to decline or cancel an order for reasons including:
Product unavailability
Pricing or listing errors
Suspected fraud
Payment problems
Artwork concerns
Intellectual property concerns
Production limitations
Prohibited content
Inability to meet requested specifications
If we cancel a paid order before production for reasons attributable to TruViiant™ Designs, any appropriate refund will be processed.
7. Payment
Payment is required according to the terms displayed during checkout or stated on the applicable quote or invoice.
Custom and bulk orders may require:
Deposits
Setup fees
Digitization fees
Design fees
Production payments
Final payment before delivery
Customers authorize TruViiant™ Designs and its payment providers to process applicable charges associated with authorized orders.
8. Custom Orders
Custom merchandise is produced according to customer-selected or approved specifications.
Customers are responsible for carefully reviewing:
Artwork
Spelling
Names
Dates
Colors
Sizes
Quantities
Product selections
Design placement
Logos
Personalization
Custom orders are additionally governed by our Custom Orders & Artwork Approval Policy.
Once artwork has been approved and production has begun, changes or cancellations generally cannot be guaranteed.
9. Artwork Approval
When a proof is provided, the customer is responsible for reviewing the entire design before approving production.
Customer approval authorizes TruViiant™ Designs to produce merchandise substantially according to the approved specifications.
If an error appears on an approved proof and the finished product accurately reflects that proof, the customer may be responsible for the resulting merchandise.
If TruViiant™ Designs materially deviates from the approved proof or confirmed specifications, we will review the matter and determine an appropriate resolution.
10. Customer-Submitted Content
Customers may provide logos, graphics, photographs, names, trademarks, text, artwork, or other content for customization.
By submitting such material, you represent that you own it or have sufficient permission or legal authority to authorize its reproduction for the requested purpose.
You agree not to knowingly submit material that unlawfully infringes another person's:
Copyright
Trademark
Right of publicity
Privacy rights
Intellectual property rights
TruViiant™ Designs may decline production when we reasonably believe submitted material may violate applicable law or third-party rights.
11. Intellectual Property
Unless otherwise stated, TruViiant™ Designs' website content, branding, original designs, logos, graphics, photographs, written material, and other original creative assets are owned by or licensed to TruViiant™ Designs and are protected by applicable intellectual property laws.
They may not be reproduced, distributed, modified, commercially exploited, or represented as another party's work without appropriate authorization.
Customer-owned logos and intellectual property remain the property of their respective owners.
12. Design & Digitization Services
Certain artwork may require modification, recreation, vectorization, digitization, or other production preparation.
Additional charges may apply.
Embroidery digitization creates production instructions for embroidery equipment and does not necessarily constitute a transfer of ownership of the underlying artwork or production file.
Ownership or release of production-ready embroidery files should be determined by the applicable order agreement.
13. Print-on-Demand Fulfillment
Certain products may be manufactured and fulfilled by third-party print-on-demand partners.
This may include services provided through companies such as Printful, Printify, Apliiq, or other fulfillment providers selected by TruViiant™ Designs.
As a result, products within a single order may:
Be produced at different facilities
Arrive separately
Have separate tracking numbers
Have different production times
Customers should contact TruViiant™ Designs regarding problems with products purchased through our store rather than independently contacting our production partners unless instructed otherwise.
14. Shipping
Shipping is governed by our Shipping Policy.
Processing time and shipping time are separate.
Delivery dates provided through our website, production partners, or shipping carriers are generally estimates unless specifically guaranteed in writing.
TruViiant™ Designs is not responsible for delays caused by circumstances reasonably outside our control, subject to applicable consumer protection laws.
15. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Eligible standard merchandise may qualify for return under the conditions specified in that policy.
Custom, personalized, embroidered, printed, and made-to-order merchandise is generally final sale except where the merchandise is defective, damaged, incorrectly produced, or otherwise eligible for a remedy under our policies or applicable law.
16. Cancellations
Standard merchandise orders should be canceled as quickly as possible.
Custom-order cancellations become increasingly difficult once artwork preparation, product ordering, digitization, printing, embroidery, or production has begun.
Costs already incurred before an approved cancellation may be non-refundable to the extent permitted by law and disclosed in the applicable order terms.
17. Bulk & Organizational Orders
Churches, ministries, businesses, schools, nonprofits, conferences, teams, organizations, and other customers placing larger orders may receive separate quotes, invoices, or agreements.
Those documents may contain additional terms regarding:
Deposits
Minimum quantities
Artwork
Production
Deadlines
Shipping
Delivery
Payment schedules
Cancellations
Where additional written terms apply to a particular transaction, those terms supplement these Terms of Service.
18. Event Deadlines
Customers purchasing merchandise for a conference, church service, anniversary, business event, reunion, celebration, or other time-sensitive occasion should disclose the required delivery date before production begins.
We will make reasonable efforts to meet accepted deadlines, but a requested event date is not automatically a guaranteed delivery date.
19. Promotional Codes & Discounts
Promotional offers may be subject to specific eligibility requirements, expiration dates, exclusions, or minimum purchases.
Unless otherwise stated, discounts generally cannot be combined.
TruViiant™ Designs may modify or discontinue promotions according to their stated terms and applicable law.
20. Gift Cards & Store Credits
When offered, gift cards and store credits are subject to applicable terms displayed when issued and applicable law.
Gift cards and store credits should be treated like cash and safeguarded accordingly.
21. Website Accounts
Customers may have the ability to establish an account through our website.
You are responsible for maintaining the confidentiality and security of your account credentials and for promptly notifying us if you believe your account has been compromised.
22. Electronic Communications
By providing your email address in connection with an order, you authorize us to send transactional communications reasonably necessary to process and service your purchase, including:
Order confirmations
Proof approvals
Production updates
Shipping notifications
Customer-service communications
Marketing email and text-message communications are subject to applicable consent requirements and available opt-out mechanisms.
23. Reviews, Photographs & Feedback
Customers may voluntarily submit reviews, photographs, comments, testimonials, or other feedback.
When submitting content for public display through our website or designated review systems, you grant TruViiant™ Designs permission to display and use that content for reasonable business and promotional purposes, subject to applicable law and platform terms.
Please do not submit confidential or proprietary information through public reviews.
24. Prohibited Uses
You may not use our website or services to:
Violate applicable laws
Commit fraud
Introduce malicious software
Interfere with website security
Misrepresent your identity
Infringe intellectual property rights
Attempt unauthorized access to our systems
Engage in abusive or deceptive transactions
We reserve the right to restrict access or decline service for conduct that violates these Terms, subject to applicable law.
25. Third-Party Services & Links
Our website may contain integrations or links involving payment processors, social media platforms, shipping carriers, production partners, or other third parties.
TruViiant™ Designs does not control every aspect of independent third-party websites and services.
Customers should review applicable third-party terms and privacy practices when interacting directly with those services.
26. Website Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee uninterrupted website availability.
Maintenance, software updates, technical failures, internet outages, third-party service interruptions, or circumstances beyond our reasonable control may temporarily affect website functionality.
27. Privacy
Our collection and handling of personal information are governed by our Privacy Policy and applicable privacy laws.
Customers should review the Privacy Policy to understand how personal information may be collected, used, disclosed, retained, and protected.
28. Disclaimer of Warranties
To the extent permitted by applicable law, products and services are provided subject to the descriptions, warranties, and representations expressly provided by TruViiant™ Designs or applicable manufacturers.
Nothing in these Terms is intended to waive warranties, remedies, or consumer rights that cannot legally be waived.
29. Limitation of Liability
To the fullest extent permitted by applicable law, TruViiant™ Designs will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such limitations are legally permitted.
Nothing in these Terms excludes liability that cannot lawfully be limited or excluded.
30. Indemnification
To the extent permitted by law, customers agree to indemnify and hold TruViiant™ Designs harmless from third-party claims arising from customer-submitted artwork, trademarks, logos, photographs, or other materials when the customer did not possess the necessary rights or authorization to use those materials.
31. California Law
Unless applicable law requires otherwise, these Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles.
Nothing in these Terms is intended to restrict consumer rights provided under applicable federal, state, or local law.
32. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
33. Changes to These Terms
TruViiant™ Designs may update these Terms periodically to reflect changes in our operations, products, services, technology, fulfillment arrangements, or legal requirements.
The current version will be posted on our website with an updated effective date.
Changes will apply prospectively unless otherwise required by law.
34. Entire Agreement
These Terms, together with applicable policies, order confirmations, approved quotes, invoices, artwork approvals, and other written agreements applicable to a transaction, constitute the agreement between the customer and TruViiant™ Designs concerning that transaction.
35. Contact Information
Questions concerning these Terms of Service may be directed to:
TruViiant™ Designs
Customer Care
Email: support@truviiant.com
Website: www.truviiant.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time
TruViiant™ Designs
Truth. Excellence. Integrity.