Custom Orders & Artwork Approval Policy

Effective Date: August 8, 2026

At TruViiant Brands, we take pride in transforming ideas, logos, messages, and creative concepts into quality custom apparel and branded merchandise. Custom work requires collaboration between our customers and production team. This policy establishes clear expectations for artwork submission, design approval, production, embroidery, printing, personalization, and custom-order changes.

By placing, paying for, or approving a custom order with TruViiant Brands, the customer agrees to the following terms.

1. Custom Orders

A custom order includes any product created, altered, printed, embroidered, decorated, personalized, or produced according to a customer's specifications.

Custom products may include t-shirts, hoodies, sweatshirts, hats and headwear, polos, jackets, bags, tumblers, promotional merchandise, business apparel, church and ministry apparel, conference merchandise, event merchandise, and other personalized products.

Once customization or production has begun, custom products generally cannot be returned, exchanged, or canceled except when TruViiant Brands determines that the product is defective or was produced differently from the approved specifications.

2. Customer-Submitted Artwork

Customers may submit logos, photographs, graphics, text, names, artwork, or other design elements for use on custom merchandise.

Customers are responsible for providing the highest-quality artwork available. Preferred formats may include vector files such as AI, EPS, SVG, or print-quality PDF, and high-resolution PNG files with transparent backgrounds when appropriate.

Low-resolution images, screenshots, photographs of logos, compressed JPEG files, or artwork downloaded from social media may not produce optimal results.

TruViiant Brands will notify customers when submitted artwork requires significant modification, recreation, vectorization, background removal, or embroidery digitization.

Additional artwork or setup fees may apply.

3. Customer Responsibility for Artwork Rights

By submitting artwork to TruViiant Brands, the customer represents that they own the artwork or have authorization to reproduce and use it.

This includes trademarks, business logos, organization logos, photographs, illustrations, copyrighted designs, names, slogans, and other protected materials.

Customers should not submit material they do not have permission to reproduce.

TruViiant Brands reserves the right to decline any project when ownership or authorization is reasonably in question.

4. Artwork Preparation & Design Services

Artwork may require preparation before production.

Services may include:

Logo cleanup
Background removal
Image enhancement
Vector conversion
Color adjustment
Layout preparation
Typography
Embroidery digitization
DTF preparation
Print preparation
Design creation or modification

Design, digitization, or setup fees may be charged separately from the cost of merchandise and production.

Unless specifically stated otherwise, artwork preparation fees compensate TruViiant Brands for creative and production preparation services and are generally non-refundable once the work has been performed.

5. Digital Proofs

When applicable, TruViiant Brands will provide a digital proof before production begins.

The proof may show:

Artwork
Wording
Spelling
Colors
Approximate placement
Garment style
Logo location
Design dimensions
Personalization
Other production specifications

Digital proofs are intended to provide a reasonable representation of the finished product. Screen colors, garment textures, embroidery threads, printing processes, and physical materials may cause the finished product to vary somewhat from the digital representation.

6. Customer Approval

Customers are responsible for carefully reviewing the entire proof before approving production.

Before approving, customers should verify:

Names
Spelling
Dates
Phone numbers
Website addresses
Scripture references
Titles
Logos
Colors
Garment sizes
Quantities
Design placement
Personalization
Other requested details

Once the customer provides approval, TruViiant Brands will generally consider the design approved for production as shown.

7. What Constitutes Approval

Approval may be provided through an approved method of communication, including the TruViiant Brands website, Shopify order system, email, electronic invoice or proofing system, or another documented communication method accepted by TruViiant Brands.

Statements such as "Approved," "Looks good," "Proceed," "Go ahead," "Ready for production," or similar affirmative instructions may constitute authorization to begin production.

Customers should not approve artwork until they are completely satisfied with the design.

8. Errors After Customer Approval

If an error appears on the approved proof and the final merchandise accurately reflects that approved proof, TruViiant Brands generally will not be responsible for replacing or refunding the merchandise.

This includes customer-approved errors involving spelling, dates, names, colors, placement, quantities, sizes, wording, or other design details.

If TruViiant Brands produces merchandise differently from the approved proof or confirmed specifications, we will review the issue and provide an appropriate resolution when warranted.

9. Embroidery Digitization

Artwork used for embroidery must normally be converted into an embroidery machine file through a process called digitization.

Digitization determines factors such as stitch type, stitch direction, density, underlay, sequencing, and other production characteristics.

An embroidery design may therefore differ slightly from the original digital artwork because thread cannot reproduce every effect possible in a printed image.

Very small text, thin lines, gradients, shadows, intricate details, and extremely complex graphics may need to be simplified for successful embroidery.

10. Embroidery Variations

Embroidery is a textile process, and minor variations are normal.

Finished embroidery may vary slightly based upon garment material, garment construction, thread type, logo size, placement, stabilizer, and embroidery technique.

Small variations that occur naturally during embroidery are not necessarily considered defects.

For hats in particular, seams, panels, crown structure, and embroidery area may affect design placement and maximum embroidery dimensions.

11. Puff Embroidery

3D or puff embroidery requires designs specifically suited for raised embroidery.

Not every logo is appropriate for puff embroidery. Fine lettering, highly detailed artwork, thin lines, and certain design elements may require modification or traditional flat embroidery.

TruViiant Brands may recommend adjustments to improve the finished product.

12. Printing Variations

DTF, screen printing, sublimation, heat transfer, and other printing methods may produce slight differences in color, texture, dimensions, or placement.

Colors displayed on electronic screens may also differ from physical ink, film, transfer material, thread, or fabric colors.

Reasonable production variations are considered normal unless the finished product materially differs from the approved design or specifications.

13. Garment & Product Variations

Products from different manufacturers may vary in color, fit, sizing, fabric weight, texture, construction, and availability.

TruViiant Brands may provide manufacturer sizing information when available, but customers are responsible for selecting appropriate sizes.

For significant bulk orders, customers are encouraged to request or purchase a sample when exact fit, color, or garment characteristics are critical.

14. Design Placement

Design placement shown on a digital mockup is approximate unless specific measurements have been agreed upon.

Minor placement variations can occur during manual garment loading, printing, pressing, and embroidery.

For example, an embroidered left-chest logo may vary slightly between garments because of differences in garment construction and size.

15. Changes After Approval

Once artwork has been approved and production has started, changes cannot be guaranteed.

Requested changes may result in additional:

Artwork charges
Digitization fees
Product costs
Production charges
Shipping expenses
Production time

If merchandise has already been printed, embroidered, personalized, or otherwise customized, the customer may be responsible for the cost of replacing the affected products.

16. Custom Order Cancellations

Custom orders should be canceled before artwork approval and production whenever possible.

Once production has begun, custom orders generally cannot be canceled.

If cancellation is approved before production, charges already incurred for design work, digitization, special-order merchandise, setup, or other completed services may remain non-refundable.

17. Customer-Supplied Garments

When TruViiant Brands agrees to decorate customer-supplied merchandise, additional conditions may apply.

Embroidery, heat pressing, printing, and other decoration processes involve equipment, heat, pressure, needles, inks, adhesives, and other production variables.

While reasonable care will be taken, customers should understand that decorating customer-owned merchandise carries inherent production risk.

For particularly valuable, rare, sentimental, or irreplaceable garments, customers should discuss the project with TruViiant Brands before production.

18. Print-on-Demand Products

Certain TruViiant Brands products may be manufactured through approved third-party production and print-on-demand partners.

Production specifications, printable areas, embroidery dimensions, available colors, and product availability may vary by fulfillment provider.

When a third-party production partner fulfills an order, TruViiant Brands will remain the customer's primary point of contact for order-related concerns.

19. Bulk Orders

For churches, ministries, businesses, schools, nonprofits, conferences, family reunions, organizations, teams, and other bulk customers, TruViiant Brands may require:

Written quotations
Deposits
Final quantity confirmation
Size breakdowns
Artwork approval
Production authorization
Balance payment before delivery or shipment

Once final quantities, sizes, and artwork have been approved and production has begun, reductions or changes may not be possible.

20. Production Timeline

Production timelines generally begin after all required information has been received and final artwork has been approved, not necessarily on the date the initial order inquiry or payment was submitted.

Delays in customer approval, artwork submission, size confirmation, or other required information may delay the estimated completion date.

Rush production, when available, may involve additional fees.

21. Samples & Pre-Production Approval

For larger or particularly important orders, TruViiant Brands may recommend a physical sample before full production.

A sample may involve additional costs and production time but can be valuable when exact embroidery appearance, garment quality, sizing, color, or placement is particularly important.

22. TruViiant Brands Design Ownership

Original designs created entirely by TruViiant Brands may remain the intellectual property of TruViiant Brands unless ownership rights are specifically transferred to the customer in writing.

Payment for merchandise, artwork preparation, or design services does not automatically transfer copyright or ownership of TruViiant Brands' original creative work unless otherwise agreed.

Customer-owned logos and artwork remain the property of their respective owners.

23. Portfolio & Promotional Use

TruViiant Brands may photograph completed products for quality-control and portfolio purposes.

For customer-owned trademarks, private organizational materials, or other sensitive custom projects, promotional use should be handled in accordance with applicable permissions and agreements. Customers may contact us if they do not want their completed custom merchandise featured in TruViiant Brands marketing.

24. Our Quality Commitment

We understand that custom merchandise often represents something important, a business, ministry, organization, event, family, message, or personal vision.

Our goal is to treat every project accordingly.

If you believe your finished product materially differs from your approved artwork or confirmed specifications, contact us promptly so that we can review the matter.

Contact TruViiant Brands

Questions concerning custom orders, artwork, proofs, embroidery, printing, or design approval may be directed to:

TruViiant Brands
Custom Orders & Customer Care
Email: support@truviiantbrands.com
Website: TruViiantBrands.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time

Please include your order number and relevant photographs or artwork when contacting us about an existing order.

TruViiant Brands
Truth. Excellence. Purpose.