Print-on-Demand (POD) Fulfillment Policy

Effective Date: August 9, 2026

TruViiant Brands partners with selected third-party print-on-demand and fulfillment providers to expand our product offerings and provide customers with professionally produced apparel, accessories, and branded merchandise without requiring every product to be maintained in our physical inventory.

This Print-on-Demand Fulfillment Policy explains how POD orders are produced, fulfilled, shipped, replaced, and supported.

By purchasing a product identified or fulfilled as a print-on-demand product through TruViiant Brands, the customer agrees to this policy together with our other applicable store policies.

1. What Is Print-on-Demand?

Print-on-demand means that certain products are manufactured, printed, embroidered, or otherwise decorated after a customer places an order.

Rather than maintaining large quantities of pre-produced merchandise, TruViiant Brands may transmit eligible orders to an approved production partner that manufactures and ships the product.

This allows us to offer a broader selection of designs, garments, colors, sizes, and specialty products.

2. Our POD Production Partners

TruViiant Brands may use established third-party production and fulfillment companies depending upon the product, decoration method, availability, quality requirements, destination, and other production considerations.

Potential production partners may include Printful, Printify, Apliiq, and other approved fulfillment providers.

The production partner used for a particular order may vary.

TruViiant Brands remains the customer's primary point of contact for products purchased through our store.

3. POD Products Are Made to Order

Most POD merchandise is produced specifically after the customer's order is submitted.

For this reason, POD products generally cannot be returned or exchanged solely because of:

• Change of mind
• Incorrect size selected by the customer
• Color preference
• Customer ordering error
• Customer-approved personalization
• Customer-approved artwork

This does not limit remedies that may be available for products that arrive damaged, defective, incorrect, or materially different from the confirmed order.

4. Order Processing

Once a POD order is successfully submitted and payment is authorized, the order may be transmitted electronically to the applicable production provider.

Depending on the integration, this transmission may occur shortly after the order is placed.

Customers should therefore carefully review:

Product ✓ | Size ✓ | Color ✓ | Quantity ✓ | Shipping Address ✓ | Personalization ✓

before completing checkout.

5. Order Changes & Cancellations

Because POD production can begin quickly, cancellation or modification requests must be submitted as soon as possible.

Once the fulfillment provider has accepted or begun production, TruViiant Brands may no longer be able to:

• Cancel the order
• Change the garment
• Change the size
• Change the color
• Modify artwork
• Change personalization

Submitting a cancellation request does not guarantee that production can be stopped.

POD orders are also subject to our Cancellation & Order Modification Policy.

6. Production Times

POD production time varies depending on:

• Product type
• Decoration method
• Production facility
• Order volume
• Product availability
• Season
• Destination
• Production partner

Typical production estimates displayed during checkout or provided with an order should be treated as estimates rather than guaranteed completion dates unless expressly stated otherwise.

Production time is separate from shipping time.

7. Shipping Times

After production is completed, the order is transferred to the applicable shipping carrier.

Delivery times vary according to:

• Shipping method
• Destination
• Carrier
• Fulfillment location
• Weather
• Holidays
• Customs processing
• Other carrier conditions

Customers should review our Shipping Policy for additional information.

8. Multiple Fulfillment Locations

POD merchandise may be produced at different facilities.

For example, a customer may order:

• An embroidered hat
• A printed hoodie
• A T-shirt
• An accessory

These items may be manufactured at different facilities and shipped separately.

Receiving only part of an order does not necessarily mean the remaining merchandise is missing.

9. Multiple Packages

Customers may receive multiple:

• Shipping notifications
• Tracking numbers
• Packages
• Delivery dates

for a single TruViiant Brands order.

Additional shipping notifications may be sent as remaining products are completed.

10. Product Availability

POD product availability depends upon third-party supplier inventory.

A product, size, or color that appears available when initially selected may occasionally become unavailable before production.

If this occurs, TruViiant Brands may:

• Offer an appropriate substitute
• Offer another color or size
• Place the affected product on hold
• Cancel and refund the unavailable portion of the order

We will not knowingly substitute a materially different product without appropriate customer authorization.

11. Product Substitutions

If a fulfillment provider cannot supply the exact product ordered, TruViiant Brands may contact the customer regarding available alternatives.

Where customer approval is necessary, production may be delayed until the customer responds.

12. POD Product Variations

POD products may have reasonable differences resulting from manufacturing and decoration processes.

Variations may involve:

• Garment color
• Fabric texture
• Print color
• Thread color
• Print dimensions
• Embroidery appearance
• Placement
• Garment dimensions
• Dye lots

These variations are further addressed in our Embroidery, Printing & Color Variation Policy.

13. Digital Mockups

Product images and digital mockups are intended to provide a reasonable representation of the finished product.

The finished merchandise may not look exactly identical to the digital image.

Differences can result from:

• Screen calibration
• Photography
• Garment material
• Printing process
• Embroidery
• Lighting
• Product dimensions
• Production facility

Reasonable differences between a digital mockup and physical merchandise do not automatically constitute a product defect.

14. Embroidered POD Products

Certain POD partners may provide embroidery services.

Embroidery has physical limitations that differ from digital printing.

Artwork may require:

• Digitization
• Simplification
• Color reduction
• Line thickening
• Text enlargement
• Placement adjustment

The finished embroidery may therefore differ slightly from the original digital artwork.

15. POD Branding

Depending upon the product and fulfillment provider, TruViiant Brands may utilize available branding services such as:

• Inside labels
• Neck labels
• Woven labels
• Hang tags
• Branded packing slips
• Packaging inserts
• Custom packaging

Not every branding feature is available for every product or fulfillment facility.

The absence of a particular packaging or branding feature does not affect the authenticity of merchandise purchased directly through TruViiant Brands.

16. Quality Control

TruViiant Brands selects production partners based on factors including product quality, production capability, reliability, available customization, and customer experience.

However, because POD merchandise is produced by third parties, TruViiant Brands does not physically inspect every individual product before it is shipped.

Customers should inspect merchandise promptly upon delivery and notify us of qualifying problems.

17. Damaged or Defective POD Products

If a POD product arrives damaged, defective, or materially incorrectly produced, please contact TruViiant Brands within 7 days of delivery.

Please provide:

• Customer name
• Order number
• Product involved
• Description of the problem
• Clear photograph of the entire product
• Close-up photographs showing the defect
• Photograph of packaging when shipping damage is involved

Please retain the product and packaging while the claim is being reviewed.

18. Incorrect POD Products

If you receive the wrong:

• Product
• Size
• Color
• Design
• Personalization

compared with your confirmed order, contact TruViiant Brands promptly.

After verification, we will work with the applicable fulfillment provider to determine an appropriate resolution.

19. Customer Ordering Errors

TruViiant Brands and its fulfillment providers generally cannot provide complimentary replacements when the product was correctly manufactured according to information supplied or selected by the customer.

Examples include:

• Customer selected the wrong size
• Customer selected the wrong color
• Customer entered incorrect personalization
• Customer provided an incorrect address
• Customer approved incorrect artwork

Customers should carefully review their selections before checkout and artwork approval.

20. Replacement Orders

When a qualifying production problem is confirmed, the appropriate resolution may include:

• Replacement
• Reproduction
• Store credit
• Refund

The appropriate remedy will depend upon the circumstances, applicable provider procedures, TruViiant Brands policies, and applicable law.

Customers should not independently reorder a defective item and assume reimbursement will automatically be provided. Please contact TruViiant Brands first.

21. Returning Defective POD Products

Customers should not automatically ship a defective POD product back to the address printed on the package.

Some fulfillment facilities do not process consumer returns at their production address.

Contact TruViiant Brands first for instructions.

22. Return Address

The return address printed on a POD shipment may belong to a production or fulfillment provider rather than TruViiant Brands.

Customers should follow the return instructions provided by TruViiant Brands rather than mailing merchandise without authorization.

Unauthorized returns may delay or prevent proper processing.

23. Packages Returned to Sender

A POD shipment may be returned because of:

• Incorrect address
• Incomplete address
• Failed delivery
• Refused package
• Unclaimed shipment

If a package is returned to the fulfillment facility, customers should contact TruViiant Brands.

Additional shipping charges may apply when reshipment is necessary because of customer-provided address information or failure to receive the package.

24. Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery area, household members, neighbors when appropriate, building management, and the applicable carrier.

If the package remains missing, contact TruViiant Brands.

Claims may require carrier or fulfillment-provider investigation before a resolution is determined.

25. International POD Fulfillment

Certain POD merchandise may be produced or shipped internationally.

International orders may be subject to:

• Customs processing
• Import taxes
• Duties
• Brokerage charges
• Local fees

Unless otherwise stated during checkout, charges imposed by the destination jurisdiction are generally the recipient's responsibility.

International delivery estimates may be affected by customs clearance.

26. POD Orders for Organizations

TruViiant Brands may use POD fulfillment for merchandise programs serving:

• Churches
• Ministries
• Businesses
• Nonprofits
• Conferences
• Schools
• Teams
• Associations
• Creators

POD fulfillment can allow individual participants to purchase products without the organization maintaining physical inventory.

Separate organizational merchandise-store terms may apply.

27. TruViiant-Managed Merchandise Stores

TruViiant Brands may establish and manage online merchandise collections for approved organizations.

Depending upon the agreement, TruViiant Brands may manage:

• Product creation
• Shopify product listings
• Customer ordering
• POD integration
• Production routing
• Payment collection
• Fulfillment
• Shipping notifications
• Customer service
• Sales reporting

Revenue-sharing or fundraising arrangements must be established separately in writing.

28. POD vs. TruViiant In-House Production

Not every TruViiant Brands product will necessarily be produced through POD.

Some merchandise may be:

Produced by TruViiant Brands:
Custom embroidery, DTF, specialty orders, local production, and selected bulk projects.

Produced through POD:
Eligible ecommerce merchandise, individual orders, organization storefronts, and selected national fulfillment products.

Produced through specialty partners:
Products requiring capabilities not maintained internally.

TruViiant Brands may determine the appropriate production method based upon the product and order requirements unless a specific method has been promised to the customer.

29. Customer Service

Customers purchasing through TruViiant Brands should contact TruViiant Brands, not the production partner, for assistance.

This allows us to maintain responsibility for the customer relationship even when production occurs through an approved third party.

30. Privacy & Order Information

Information reasonably necessary to fulfill a POD order may be shared with the applicable production and delivery providers.

This may include:

• Customer name
• Shipping address
• Order information
• Product selections
• Artwork
• Personalization
• Contact information when necessary for delivery

The handling of personal information is further addressed in our Privacy Policy.

31. Intellectual Property

Artwork submitted for POD production is subject to the Intellectual Property & Customer-Submitted Artwork Policy.

Customers must have sufficient authorization to reproduce logos, photographs, trademarks, copyrighted artwork, and other protected materials.

A POD provider may independently reject artwork that does not comply with its production or intellectual property requirements.

32. Relationship to Other Policies

This POD Fulfillment Policy should be read together with the TruViiant Brands:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cancellation & Order Modification Policy
• Custom Orders & Artwork Approval Policy
• Embroidery, Printing & Color Variation Policy
• Intellectual Property & Customer-Submitted Artwork Policy
• Bulk & Organizational Order Policy
• Privacy Policy

When another written agreement applies to a specific organization, merchandise store, or custom project, those terms may supplement this policy.

33. Changes to POD Partners

TruViiant Brands may add, remove, or change fulfillment providers as the business grows.

This allows us to evaluate production partners based on quality, pricing, product availability, production capabilities, shipping performance, and customer experience.

Changing a fulfillment provider does not alter the customer's right to receive the product ordered or an appropriate remedy when required.

CONTACT TRUVIIANT BRANDS

Questions concerning POD production, shipping, defective merchandise, or order fulfillment should be directed to:

TruViiant Brands
Customer Care & Fulfillment

Email: 
Website: 
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time

Please include your order number when contacting us regarding an existing order.

THE TRUVIIANT FULFILLMENT PROMISE

Different production methods. One TruViiant standard.

Whether your product is embroidered by TruViiant Brands, printed through an approved fulfillment partner, or produced through a specialty provider, our goal is the same:

Quality. Consistency. Professional Service.

TruViiant Brands
Truth. Excellence. Purpose.